1982 Hemmeter
Saginaw, MI 48603

Phone: 989.799.8500
FAX: 989.799.0260

CSM Collection Tips

Prevent Delinquency Problems
(for medical and non-medical offices)

1) Obtain pertinent information for your credit programs.
  •  Name, spouse's name
  • Address, previous address
  • Telephone numbers
  • Social Security number and spouse's Social Security number
  • Employment
  • Credit references/account numbers
  • Personal references
2) Pre-screen prospective customers by using credit application and information forms and obtaining credit reports.

3) Adopt a firm yet fair credit policy.  It will be easier to collect overdue accounts by:
  • Improving customer relations
  • Providing increased respect for your firm
  • Minimizing overloading of credit granted
Collection Tips

1) Excellent debtor contact time: 8:30 - 10:30 AM, 3:00 - 7:00 PM

2) Develop a positive telephone image:
  • Avoid the "tough guy" approach
  • Don't take what is said personally
  • Treat the debtor as you would like to be treated
3) Be consistent when billing and collecting:
  • Time is the debtor's refuge
  • Always shoot for payment in full.  Today.
  • Keep track of "promised to pay" accounts
  • If payment is neglected, immediately contact the debtor.